Information & Services
Decatur Electronics offers extensive support for our products through a robust network of authorized service centers across North America. These centers provide skilled maintenance, support, and repairs for out-of-warranty products, ensuring ongoing reliability and performance. For products under warranty, all service and repairs are managed directly by our Factory Repair Department, where dedicated specialists uphold Decatur’s high standards of quality and care. Our commitment is to deliver prompt, expert solutions to keep your Decatur equipment operating at its best.
Proudly Made in the USA
Decatur Electronics is the premiere manufacturer of police radar, traffic safety equipment and speed measurement devices in the world.
Our radar products incorporate cutting edge technology, operator friendly features and are engineered with the user in mind. Decatur Electronics products are unmatched in product reliability.
Durability & Accuracy for 68 Years
For over 68 years, Decatur Electronics has been providing traffic management solutions of unparalleled quality, accuracy, speed and reliability to Police Forces all over the world.
Buy with confidence from a company that has a pedigree of success.
Resources
The fastest and most efficient way to get service for your Decatur Electronics products is to submit a request via our automated on-line form.
Please click HERE to send in a repair form. Please provide as much information as possible so that we may help you better.
We respond within two business day.
If you have questions or need telephone support, please contact
Factory Repair Department
Edwin Cazares
(727) 330-3686
or
Butch Bidwell
(217) 853-3115
Heng Zhang
(480) 695-3442
[email protected]
(877) 863-3522
DAVTECH Analytical Services, Inc.
Ottawa, Canada
+1 (613) 831-6009
FAQs
Our highly trained customer service representatives are ready to help you with all of your questions and concerns.
Decatur Electronics maintains a network of distributors for your convenience. Please select a distributor who is nearby to your location. Click HERE to find a representative near you.
Decatur Electronics radar guns are extremely robust and durable and are designed to give you many years of worry free use. If you think that your device isn’t working properly or simply need an updated certification, contact a nearby factory authorized service center.
Most states have set up their own standards to regulate the timing of radar certification. Since each state is different, Decatur recommends that you check with your local state regulators.
The National Highway Traffic Safety Administration (NTSHA) recommends, as a minimum, that each speed-measuring device be tested for measurement accuracy within a period of 3 years prior to an alleged violation in which the device was used to collect evidence for presentation in court and whenever the device undergoes repair.
Decatur Electronics radar guns are extremely durable. Simply power up and perform a device test. If the gun doesn’t doesn’t pass the test, contact a Decatur Electronics authorized repair center.
Product Documentation Downloads
All documentation for legacy products is available upon request. Please contact Sales Support at 800.428.4315.
Contact Us To Learn More About Our Line of Law Enforcement Products
Decatur Electronics is the premiere manufacturer of police radar, traffic safety equipment and speed measurement devices in the world. Contact us today to learn more about our cutting-edge technology, operator friendly features and product applications. Find a representative near you or call +1 800 428-4315