Standard Warranty Policy
Decatur Electronics warrants that Decatur Electronics’ products (the “Warranted Items”) are free from defects in material and workmanship. Decatur Electronics has sole responsibility and discretion for determining the cause and nature of a product defect, and Decatur Electronics’ determination with regard thereto shall be final. If, in the opinion of Decatur Electronics, a Warranted Item is defective and the defect is within the terms of this Warranty, Decatur Electronics is obligated to repair or replace such defective item (including by providing service, parts and labor, as applicable), at the sole option of Decatur Electronics. The Warranted Item will be repaired or replaced at Decatur’s authorized service centers, or such other location as mutually agreed upon in advance by Decatur Electronics and the End‐ user.
Warranty Period
The period covered by this Warranty for Product installed in USA, and U.S. territories is indicated in the table below, from the date of shipment. Products Standard Warranty Period:
Warranty Exclusions
This Warranty does not cover any defects or damages caused by:
- Normal wear and tear
- Improper transportation and delivery
- Failure to properly store the Product before installation
- Improper installation
- Use and application beyond the definition in user manual of the Product
- Neglect, abuse, misuse, improper maintenance or lack of maintenance, as set forth in the Decatur Electronics’ Manual
- Repairing, adjustment or alteration, not authorized in writing by Decatur Electronics, LLC
- Acts of nature such as fire, flood and lightning
- Improper voltage and fusing
- This warranty does not cover cosmetic damages
This Warranty shall be void if:
- Serial number of the Product has been altered or cannot be clearly identified
- If the unit has been opened, modified, altered or in any way tampered with
Warranty Exception
If the unit was purchased under a special buying program (state purchase contract, non‐standard warranty terms, etc.), then the above warranty may not apply. Please refer to the buying schedule contract for the appropriate warranty terms or contact Decatur Electronics’ customer service team:
- US Technical Support: Butch Bidwell | +1 217‐853‐3115
- International/OEM Technical Support: Heng Zhang +1 #480‐695‐3442
Approved Service Centers
- TMDE Calibration Labs Inc., provides factory trained, certified and authorized services to Decatur Electronics’ customers throughout Eastern USA –based in Virginia
- Chase Electronics, provides complete warranty and non‐warranty product repair service to Decatur Electronics’ customers throughout Southern USA
- McLaggan Communication, provides equipment installation and complete warranty and non‐ warranty product repair service to Decatur Electronics’ customers throughout USA East Coast – based in Georgia
- Davtech Analytical Services (Canada) Inc., provides complete warranty and non‐warranty product repair service to Decatur Electronics’ customers throughout Canada
Force Majeure
Neither Decatur Electronics, LLC. or the End‐user shall be liable hereunder by reason of any failure or delay in the performance of its obligations hereunder on account of acts of god or other cause which is beyond the reasonable control of such party and could not have been avoided by the exercise of reasonable prudence, including but not limited to natural disasters (e.g. earthquakes, floods, landslides), explosions, fire, destruction of machines, equipment, factories and of any kind of installation, prolonged break‐down of transport, telecommunication or electric current or other circumstances with comparable effects (e.g. terroristic attacks, nuclear accidents, war, civil war or similar uprising, general strike, strike, lock‐out).
In the event of the occurrence of any force majeure event, the affected party shall notify the other party immediately in writing of the invocation of this section, and each party’s obligations hereunder to the other shall be suspended for the duration of such force majeure event; provided, however, that the affected party shall be obligated to use its commercially reasonable efforts to restore performance hereunder as soon as reasonably practicable, and provided, further, that if such event continues for more than thirty (30) days in the aggregate in any six (6) month period, the non‐affected party shall have the right to terminate this agreement at any time upon written notice to the other party.
Other Limitations
Decatur Electronics’ obligations under this Warranty are expressly conditioned upon receipt by Decatur Electronics of all payments due to it (including interest charges, if any). During such time as Decatur Electronics has not received payment of any amount due to it for the Product, in accordance with the contract terms under which the Product is sold, Decatur Electronics shall have no obligation under this Warranty. Also during such time, the period of this Warranty shall continue.
Costs not related to warranty
The End‐user shall be invoiced for, and shall pay for, all services not expressly provided for by the terms of this Warranty, including without limitation, an inspection that determines no corrective maintenance is required. Any costs for replacement equipment, installation, materials, freight charges, travel expenses or labor of Decatur Electronics’ representatives outside the terms of this Warranty will be borne by the End‐user.
Limits of Liability
This Warranty constitutes End‐user’s sole and exclusive remedy for claims against Decatur Electronics in respect to defective or nonconforming Products hereunder and is in lieu of all other warranties, conditions, guarantees or representations from Decatur Electronics relating to the products hereunder, whether oral or written, express or implied, statutory or otherwise, in contract, tort or otherwise, including without restriction, any warranties of merchantability or of fitness for a particular purpose, and any such warranty, condition, guarantee or representation is hereby excluded. In no event shall any claim, failure of any Product hereunder, or breach of this Warranty, render Decatur Electronics, its affiliates, subcontractors or suppliers liable to End‐user or its affiliates for indirect or consequential damages or loss of use associated with warranty claims for lost profits or loss of revenues, or any associated equipment, cost of capital, cost of substitute equipment, facilities, services or replacement power, downtime costs, claims of End‐user’s customers for such damages, or for any other special, consequential, incidental, indirect or exemplary damages. Decatur Electronics’ total liability for any and all warranty claims and costs under this Warranty shall not exceed the total amount of payments received by Decatur Electronics for the product that is the subject of a claim.
Warranty Contract Effective Date, Application and Validity
Present warranty contract conditions are valid as of the corresponding issue date and shall be applicable to all those Decatur Electronics Law Enforcement Doppler radar, radar speed trailers and signs, as well as water surface velocity radars manufactured from the date onwards, remaining valid until December of the year in force, for signed contract, or until the next issue change for the unsigned contracts. Decatur Electronics reserves the right to make any changes and modifications, at no prior notice, for unsigned contracts in addition to the right to decide whether to accept new contracts or the annual contract renewal.
All Products & Documentation
Law Enforcement
Public Safety
Water Surface Velocity
Special Application Doppler
Rail
Contact Us To Learn More About Our Line of Law Enforcement Products
Decatur Electronics is the premiere manufacturer of police radar, traffic safety equipment and speed measurement devices in the world. Contact us today to learn more about our cutting-edge technology, operator friendly features and product applications. Find a representative near you or call +1 800 428-4315
Innovation, Reliability & Experience
For over 68 years, Decatur Electronics has been providing traffic management solutions of unparalleled quality, accuracy, speed and reliability to Police Forces all over the world.
Buy with confidence from a company that has a pedigree of success.